Payment is due at the time of service. We require a credit card on file for all clients, which will be charged for session fees and any late cancellation or no-show fees. We accept cash, checks, credit cards, and HSA/FSA. While we do not accept insurance, we can provide superbills for potential out-of-network reimbursement. Clients are responsible for checking their insurance benefits. Outstanding balances must be paid before scheduling additional sessions.

We require at least 24 hours’ notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours’ notice will be charged the full session fee. If you arrive late, your session will still end at the scheduled time to respect other clients. Arrivals more than 15 minutes late may be considered a no-show and charged accordingly.

Illnesses and unexpected situations will be billed at your clinician’s discretion, and you may still be charged the full session fee.

When a session is canceled at the last minute, we are often unable to fill the time with another client who may be waiting for an appointment. This policy helps us maintain availability for all clients and ensures that we can continue providing consistent, high-quality care. We appreciate your understanding and cooperation.

We provide reminder messages as a courtesy to help our clients keep track of their scheduled appointments. However, it is ultimately the client’s responsibility to remember and attend their scheduled sessions. If you do not receive or see a reminder, it does not excuse a missed session or waive the cancellation fee.

If you have not been receiving reminder messages recently, please contact us so we can investigate and address any issues to ensure you receive timely reminders moving forward.

Your privacy is important to us. Therapy sessions are confidential except in cases where disclosure is required by law, such as threats of harm to self or others or reports of child or elder abuse. We comply with HIPAA regulations to protect your personal health information.

Due to the nature of our work, we are often in session and unable to answer the phone immediately. We work off voicemail, so please leave a message, and we will return your call as soon as possible. We aim to respond to emails, texts, and voicemails within 24-48 business hours. Email and texts should only be used for scheduling or general inquiries, not for discussing confidential matters.

We do not provide emergency mental health services. If you are in crisis, please call 988 or go to the nearest emergency room for immediate support.

Local Crisis Services:

Lenape Valley Foundation Peer Recovery WarmLine: 215-896-9717

Lenape Valley Crisis Center (Central Bucks): 215-345-2273

Lenape Valley Foundation Mobile Crisis Support: 1-877-435-7709

Doylestown Hospital Emergency Department