How to File a Superbill

We strive to make the reimbursement process as simple as possible. While we are out-of-network providers, the steps below will guide you through submitting your superbill to your insurance company for possible reimbursement:

*SoulCare providers cannot submit superbills on your behalf. We will provide superbills for therapy & assessment services upon request.

Step 1: Check Your Insurance Coverage

Before starting, call your insurance provider to verify your out-of-network benefits. Be sure to ask:

  • Do I have out-of-network coverage for mental health services?

  • What percentage of the fee will be reimbursed?

  • Is there a deductible I need to meet before reimbursement begins?

  • Are there any limitations on the number of sessions or types of services covered?

  • How do I submit a claim?

Step 2: Gather Your Documents

To submit your claim, you will need:

  • The superbill we provide after your session(s).

  • Your insurance card and policy information.

Step 3: Complete a Claim Form

Most insurance companies require a claim form. You can:

  • Download the form from your insurance company’s website.

  • Call their customer service number to request a form.

Fill out the claim form completely and accurately. The superbill includes most of the required information about your session.

Step 4: Submit Your Claim

Submit your completed claim form along with your superbill:

  • Online: Many insurance providers allow you to submit claims through their member portal.

  • By Mail: Attach your superbill to the claim form and mail it to the address listed on your insurance card.

  • By Email/Fax: Some companies accept electronic submissions via email or fax. Check with your provider for details.

Keep copies of all documents for your records.

Step 5: Follow Up

  • Insurance companies usually process claims within 30-60 days.

  • If you don’t hear back within that time, call their customer service to confirm receipt and check the status of your claim.

Step 6: Review Your Reimbursement

Once processed, you’ll receive an Explanation of Benefits (EOB) from your insurance company. This document outlines:

  • The total amount billed.

  • The approved amount for reimbursement.

  • Any remaining deductible or out-of-pocket costs.

The insurance company will send the reimbursement directly to you (not to our practice).